General Questions
What if I’m in crisis? Is the Transformation Center an emergency facility?
No. If you or someone you know is in immediate danger, please call 911 or your local emergency number.
For U.S. clients: if you or someone you know is in a mental health crisis, you can also call or text 988 to connect with the 988 Suicide & Crisis Lifeline, or chat with them at 988lifeline.org/chat.
Do you offer sessions over video?
Yes! We work with clients across the globe since we offer both in-person and virtual appointments. Virtual appointments take place over Google Meet.
Can I receive a session in a language besides English?
Yes! Sozos are also available in Spanish and Turkish. Counseling is also available in Turkish.
Can I meet with Dawna, Jason, or Yvonne?
Due to their busy schedules, they don’t typically see clients except through referrals.
Do you offer evening and weekend appointments?
We offer a limited number of after-hours and Saturday appointments. This will depend on your minister’s availability, and you can indicate your preference on your intake form.
How can I get trained in Sozo ministry?
Please visit our Sozo Internship page for details about our internship program.
We also suggest heading over to bethelsozo.com for information about the Sozo book, e-courses, and regional Sozo leaders and ministries.
How do I donate to the Transformation Center?
Thank you for your generosity! All donations are used to expand the work of our ministry. You can give on our Donate page.
Right to Refuse Service
Our goal is to steward our environment and our clients well for the safety, health, and healing of all our clients and staff.
We’re excited to partner with you on your inner-healing journey. Still, we reserve the right to refuse service or entrance to anyone who threatens the safety of our staff or other clients, does not adhere to our policies, or who we feel we are not the best fit for.
For everyone we encounter, we pray that as you follow God, He would lead your next steps and that you would receive blessing, healing, and direction.
Booking Appointments
How do I book an appointment?
Step 1: Submit the form. Fill out the form on our Get Started page.
Step 2: Check your email. We’ll automatically email you an Intake Form. Complete it so we can learn more about you.
Step 3: Book your appointment. We’ll review your answers and prayerfully match you with a minister (you may also request to meet with a specific member of our team). Then we’ll email you a calendar link to book your appointment. Get ready to receive your breakthrough.
How do I choose a minister or service for my first appointment?
On your intake form, you’ll be able to write exactly which service you’d prefer to start with. Our team will use this information to prayerfully pair you with a minister who we think will best fit your needs.
You’re also welcome to review our ministers’ biographies and request to meet with a specific individual.
I’m having trouble booking my appointment. Help!
Have we sent you an email with your calendar link? (You won’t be able to book until you get this email, so check your spam folder too.)
If you’ve received it and are still having trouble, email us at [email protected] and we’ll help.
Will I get appointment reminders?
Yes. After you book, you’ll receive a confirmation and automatic reminders by email and text.
To make sure our emails always reach your inbox, please add [email protected] to your contacts.
How will I get a link to my video appointment?
Your confirmation email and calendar invite will include a Google Meet link for your video session. Check your spam folder if you don’t see them in your inbox.
How do I reschedule or cancel my appointment?
Use the link in your confirmation email or calendar invite to reschedule or cancel. If you need help, email us at [email protected].
Can I book more than one Sozo per day?
We believe that breakthrough obtained during a Sozo session can be best sustained when individuals take time to process their session before booking another. This means that (under most circumstances), we don’t book more than one Sozo per day.
I was recommended (or I want) to book another Sozo. How soon should I book another one?
In the first appointment, you and your minister may or may not be able to work through all the areas your minister aims to help you address. If you are able to address all the areas and you and your minister feel you can sustain the freedom and breakthrough you received, we’d recommend waiting at least 3 months before scheduling another.
If you and your minister were unable to address all the desired areas in the first session or feel you may need some additional support in maintaining your freedom, we would recommend scheduling a follow-up Sozo around a week later, depending on your availability and your minister’s.
Even if you are in town for a short period of time, we do not recommend booking sessions two days in a row. Instead, we encourage you to spread out your sessions to allow time to process what God did in the first appointment.
What if I’m currently seeing a counselor or therapist outside of the Transformation Center?
We want to partner with you and any other mental or spiritual health providers that you’re already working with. Before one of our team members will be able to see you, please check in with your current counselor or therapist to ensure they’re okay with you coming to the Transformation Center.
What if I want to switch to another minister or service at the Transformation Center?
Please contact our front desk at [email protected] to request a referral, so that we can rematch you without you needing to complete the intake form all over again.
If you’ve met with your last minister within the past 3 months, we’ll include them in the referral process. This may increase the overall processing time.
Ministers will not take your request for a referral personally as their goal is to help further your healing. We want to work as a team (you, your old minister, and TC admin) to get on the same page, so that you can get the breakthrough you’re seeking.
We hold our staff to a high standard of excellence and professionalism. Please do not hesitate to request a referral for any reason, including if you:
- Have never met with your assigned minister and/or feel they are not the best fit;
- Are requesting a referral due to a grievance that you have with your current minister; or
- Want to try a different service and your current minister doesn’t offer it.
Note: Clients are typically limited to seeing one minister at a time so that they can build a relationship with their minister and so that both the client and our staff can have clarity on the client’s next steps. We believe this will best help further our client’s healing process.
Billing & Fees
How much do appointments cost?
Our rate is $115 per appointment for standard sessions. Bethel students and staff are eligible for a discounted rate of $85 for standard sessions. See our Bethel Students & Staff page for details.
Why do you charge an appointment fee?
Our ministerial team isn’t paid by Bethel, and for many, this is their primary source of income. We charge for sessions to honor their time and expertise. Most members of our team have decades of experience, education, and training.
What if I can’t afford the appointment fee?
Please reach out to our front desk team and request a financial aid form. We offer a sliding fee scale, and we’ll see what you may qualify for.
What if I need free ministry?
Bethel has pastors on call who are happy to pray for you. Please call 530-255-2066. We also have a volunteer team that offers free sozo sessions. If you are interested, please fill out THIS FORM
Can someone else pay for my sessions?
Yes! If you’d like someone to pay for your sessions, please call or email our office and we’ll walk you through the options.
Do you offer gift cards?
Not at this time.
When will I be charged for my session?
You’ll pay securely online when you book your appointment.
What if I’m having card issues?
Please contact our front desk at [email protected] to let us know if your card isn’t being accepted. We’ll help you find a solution.
Do you offer discounts to Bethel students and staff?
Yes! Please see our Bethel Students & Staff page for more information.
What is the No Surprises Act and Good Faith Estimate?
The No Surprises Act, which is part of the Consolidated Appropriations Act of 2021, is designed to protect clients from receiving unexpected medical bills. The Good Faith Estimate provision of the No Surprises Act is designed to give clients an estimate of how much they’ll be charged for the healthcare services they’ll be receiving, prior to their future appointment(s).
The Good Faith Estimate is not a contract between provider and client and does not obligate or require the client to obtain any of the listed services from the provider. The Good Faith Estimate is only an estimate and the actual services or charges may differ from what is included in the estimate. For more information, visit cms.gov/nosurprises.
Do you offer group discounts?
Yes! When you or your organization purchase 10+ sessions at one time, standard sessions (normally $115) will be reduced to $100 per session.
To set up a group discount, email us at [email protected] with the name, email, and phone number of anyone you’re gifting sessions to. Each person will complete their own paperwork.
You (and/or your organization) have 6 months to apply the credits to appointment costs. After that date (unless you’ve purchased additional bulk credits), any unused credit will be transferred to our benevolence fund to assist individuals who may otherwise not have funds to come to the Transformation Center.
Do you accept insurance?
Not at this time.
Services
What is Sozo?
We suggest that (most) new clients start with a Sozo.
Sozo is a gentle deliverance and inner-healing ministry where we help you connect with God in any areas where there’s currently a disconnect. This will help you receive a fresh encounter of His love and get free from the ways that past painful experiences are impacting your present reality. Each Sozo is unique because it’s a prophetic partnership between you, your ministerial team, and the Holy Spirit.
Sozo is most often not a process-based service. Sessions are typically scheduled on an inconsistent basis as the need arises. Sozo sessions are 90 minutes. Learn about Sozo
What is Counseling? Is this different from other counseling centers?
We suggest starting with counseling if you’re currently experiencing a traumatic situation or have suffered a recent loss.
Counseling is a safe space to process your pain and gain healthier relational tools. You and your counselor can discuss ways to restore relational connection, resolve conflict, communicate well, and implement appropriate boundaries.
Counseling is a process-based service that often involves consistent appointments over a period of time.
Our counselors believe in the power and work of the Holy Spirit that could be instantaneous or a process. You are not only sitting with a counselor who is “faith-based,” but one that also trusts the Holy Spirit to set you free. Whether you have many sessions with our ministers or are set free after a few, our goal is to see you walk in the freedom Jesus paid for.
Counseling sessions are 50 minutes. Learn about counseling
What’s the difference between couples and joint sessions?
“Couples sessions” are designed for two heterosexual adults in a romantic relationship (married, premarital, or dating).
“Joint sessions” are different in that the people attending are adults who are not romantically involved.
Note: If more than two adult family members wish to receive sessions together, we will likely need to create a family account and have everyone complete our paperwork. Please email us with your goals for more information.
Privacy
Confidentiality & Pastoral Care Policy
At the Transformation Center, we are committed to creating a safe, respectful, and supportive environment for individuals seeking pastoral counseling and Sozo ministry.
Our ministers are licensed pastors who provide faith-based support, encouragement, and pastoral care rooted in biblical principles.
We value your privacy and treat personal information shared during sessions with care and discretion.
While we make every effort to respect privacy, there are certain situations in which information may be disclosed, including:
- when required by law,
- concerns involving abuse or neglect,
- threats of harm to oneself or others,
- situations where additional pastoral guidance, support, or leadership involvement may be helpful in providing continued care, or
- other circumstances involving immediate safety concerns.
By participating in services with us, you acknowledge and understand the nature of pastoral care ministry and voluntarily consent to receive services.